HOW WE WORK · TEAM MODEL

Who's actually on the team, and how much of them you actually get.

Named roles, not named individuals we can't guarantee will still be around in six months. Here's the honest split between dedicated and shared.

A NAMED TEAM YOU ACTUALLY KNOW

Named roles, and how much of them you actually get, not just a title on a slide.

Plenty of delivery models put an experienced-looking name on the proposal slide and staff the actual work with whoever's free that week. We'd rather tell you plainly how dedicated versus shared our own model is, since that's the number that actually predicts how the project feels to work with.

A rotating-pool model

  • 1
    Whoever's available answers your ticket or questionContext has to be rebuilt from scratch each time, since the person answering today may not be the one who answered last week.
  • 2
    Named individuals on the proposal aren't necessarily who does the workThe senior name that won the deal isn't always the person configuring your system day to day.

What we actually run

  • ✓
    A small, consistent team for the length of the engagementThe same functional consultant and technical lead from Diagnose through Land, barring genuine, disclosed exceptions like illness.
  • ✓
    Honest disclosure of who's dedicated and who's sharedSome specialist roles are shared across projects by design; we'll say which ones, and roughly how much of their time you get.
THE ROLES, AND HOW DEDICATED EACH ONE IS

Four roles show up on nearly every engagement. Here's the honest staffing split for each.

  • 1
    Engagement leadDedicated to your project for its duration. Owns the plan, the budget, and the steering committee relationship; the person you'd call first with any concern.
  • 2
    Functional consultantDedicated during Diagnose, Design, and Build; the same person, not a rotating handoff between stages, since continuity here is what prevents re-explaining your business twice.
  • 3
    Technical & data leadDedicated during Build, Data, and Prove; shared with one other active engagement outside that window, which we'll disclose upfront if it applies to your timeline.
  • 4
    AI & automation specialistShared across engagements by design; brought in specifically for the stages where AI acceleration applies, not staffed full-time for the whole project.
WHAT WE WON'T PROMISE

We won't promise every role is 100% dedicated, because on some engagements it genuinely isn't.

A specialist like the AI & automation lead is shared across projects because most engagements don't need that role full-time, and pretending otherwise would mean charging you for capacity you're not using. What we will commit to is telling you exactly which roles are shared, and roughly what share of their time you're getting, before you sign anything.

FAQ

Questions about who's actually doing the work.

Q.Will the same functional consultant stay on our project the whole way through?

Through Diagnose, Design, and Build, yes, barring a genuine, disclosed exception. Continuity there is deliberate, not accidental.

Q.Can we meet the actual team before signing?

Yes. We'll introduce the proposed engagement lead and functional consultant during scoping, not just a generic company overview.

Q.What happens if a team member leaves or is unavailable mid-project?

We'll tell you immediately and name the replacement along with how much handover time they've had, rather than quietly substituting someone.

Q.Is the technical lead dedicated to us full-time?

During Build, Data, and Prove, largely yes. Outside that window they may be shared with one other engagement, which we'll disclose against your specific timeline.

Q.How is this different from what a larger partner offers?

Scale often means more shared, pooled staffing by necessity. We stay deliberately smaller so the dedicated-role commitments above are actually true for most engagements we take on, not an exception.

Want to know exactly who would be on your project

Get a straight read before you commit.

Tell us the scope you're considering. We'll tell you honestly which roles would be dedicated and which would be shared.

Book a 30-minute call

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