HOW WE WORK · COMMUNICATION

The actual rhythm of a project, week to week.

Not "we communicate well." Here is exactly what happens, and when, from week one through go-live.

THE ACTUAL RHYTHM, NOT "WE COMMUNICATE WELL"

What happens, and when, from week one through to go-live.

Every project runs on the same three-layer rhythm: a written update every week, a steering committee meeting on a fixed cadence, and an escalation path for anything that can't wait for either.

01

Weekly status update

A written update every week, sent whether or not there's a scheduled meeting that week, so status never depends on someone remembering to ask.

02

Steering committee

Typically every two weeks, working from the same fixed agenda: open decisions, budget and timeline against plan, and any risk that's moved.

03

Escalation, as needed

Anything that can't wait for the next scheduled touchpoint goes straight to the engagement lead the same day it's raised, not queued for the next meeting.

WHAT'S ACTUALLY IN A WEEKLY STATUS REPORT

The same five sections, every week, so you can compare one to the last.

  • 1
    Progress against the planWhat was scheduled for this week, and what actually happened, stated plainly when the two don't match.
  • 2
    Open risks and issuesAnything that could affect scope, timeline, or budget, with an owner and a target resolution date, not a vague mention.
  • 3
    Decisions awaiting sign-offNamed against the decision-rights table, with a specific ask of a specific person, not a general "please advise."
  • 4
    Budget burn against planHours and cost consumed to date versus what was forecast for this point in the project.
  • 5
    What's planned for next weekConcrete enough that anyone reading it can tell whether it happened when the next report arrives.
HOW AN ISSUE ACTUALLY GETS ESCALATED

Escalation is a same-day conversation, not a line item buried in next week's report.

If something genuinely threatens scope, budget, or the go-live date, it doesn't wait for the next scheduled steering meeting. It goes directly to the engagement lead the day it's identified, who brings in the relevant decision-owner from the governance table within 24 hours. The weekly report still documents it, but the report isn't how it gets raised in the first place.

FAQ

Questions about how we keep you informed.

Q.Do we get a status update even during a quiet week?

Yes. The weekly report goes out regardless of how eventful the week was, even if most of it just confirms things are on track.

Q.Who actually attends the steering committee meetings?

Your sponsor, the relevant process owners, and our engagement lead, as described on our governance page. It stays a small, consistent group by design.

Q.What if we'd rather have more frequent check-ins?

That's a reasonable ask and we'll agree a cadence that fits, though we'd flag if daily check-ins start eating time that's better spent on the actual work.

Q.Can we see the change log and risk register ourselves, not just summaries?

Yes, both are shared documents your steering committee has direct access to, updated continuously rather than reconstructed for each report.

Q.How fast is "same-day" escalation, realistically?

Typically within a few hours during business hours. The commitment is that it's raised the day it's found, not that every case is resolved that same day.

Wondering how visible your project would actually be

Get a straight read before you commit.

Tell us what your last project's reporting looked like. We'll tell you honestly whether that would have caught problems early enough.

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The six stages this page fits into, end to end.

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